Sizzlin' Fried Ads, hereinafter referred to as "Agency"; -and-
hereinafter referred to as the "Customer" or "Client."
Term: Month-to-month, unless otherwise stated in writing.
1. Services & Deliverables
Agency agrees to deliver the following Voice AI Receptionist services to Client:
One-time setup and onboarding including:
Configuration and deployment of the Voice AI Receptionist in Client’s Go High Level (GHL) account
One-time onboarding call (up to 45 minutes) to walk through client's customer journey, usage, best practices, and Q&A
Monthly Licensing & Maintenance including:
Maintenance of the Voice AI Receptionist
Support in messenger with reply within 24 hours
Ongoing bug fixes and performance support
Additional services can be discussed upon request for an additional fee.
Fees:
Setup Fee: $500 (one-time, non-refundable, due upon signing)
Monthly Licensing Fee (includes AI usage fees): $497/month (billed monthly, starting after 14 days from signing this agreement)
All prices are quoted in USD.
2. Licensing Terms
Voice AI receptionist (including the prompt, persona, flows, qualifying logic, etc.) is Agency's intellectual property.
Client is granted a non-exclusive, non-transferable license to use the product inside their Go High Level account.
Client may not resell, sublicense, duplicate, or reverse-engineer the product.
All scripts, logic, and workflow configurations remain the intellectual property of the Agency.
3. Software Platform & Hosting
This service is built and operated using Go High Level (GHL).
If the Client uses their own GHL account, Client is responsible for paying their own GHL membership fee directly to GHL. Client gets discount of $60/month if having their own GHL subscription.
If the Client does not have their own GHL account, the Agency will host the sub-account, at no additional charge.
4. Usage-Based Costs
AI Receptionist usage minutes are included in the monthly fee
Client agrees to pay for additional usage-based fees that may occur:
Phone calls (inbound/outbound) outside of AI capability
SMS messages sent or received
Emails sent
These costs are separate from the monthly licensing fee and are billed based on actual usage, as defined by GHL's usage rates(Example: $10 per 1,000 sms, $1 per 1,000 emails).
If the Client is hosted on the Sizzlin' Fried Ads sub-account, all usage charges will be invoiced to the Client in the following billing period.
5. Access & Ownership
Although the Voice AI will be deployed within the Client’s Go High Level (GHL) account (or hosted on the Agency’s sub-account), all underlying technology, prompt, persona, logic, fallback handling, qualifying logic, workflows remains intellectual property of the Agency.
In the event of termination of this Agreement or non-payment, the Agency reserves the right to revoke access, disable workflows, or remove the product from the Client’s account.Client grants permission to Agency to disable or delete any intellectual property owned by the Agency that resides in the client’s Go High Level account in the event of license termination or non-payment.
The Client must provide the Agency with sufficient edit access to the GHL account for initial setup and ongoing maintenance.
6. Payment Terms
The one-time setup fee is due immediately upon signing.
The monthly licensing fee is billed automatically in advance on a monthly basis. Recurring fee is applied after 14 days of signing this agreement.
If applicable, usage-based fees are billed separately.
All payments are non-refundable.
Late payments beyond 5 business days may result in account suspension and service disruption.
7. Delivery Timelines
All services are delivered digitally. Fulfillment begins after payment is received and the initial onboarding session is completed. The AI Receptionist build, testing, and deployment may take up to 14 days, though it is typically completed within 1 week.
8. Term & Termination
This Agreement is month-to-month unless otherwise agreed in writing.
Either party may terminate with 7 days’ written notice.
Upon termination, Client’s access to the Voice AI product and associated workflows will be removed or disabled.
9. Client Responsibilities
Client agrees to:
Provide timely user role or permissions that allow you to access and modify access to their GHL account
Participate in the onboarding call within the first 7 days of signing
Respond to setup or troubleshooting questions within 3 business days
Pay GHL usage charges for calls, texts, and emails as incurred
The Agency is an independent contractor and nothing in this Agreement shall be construed as creating a partnership, joint venture, or employment relationship between the Agency and the Client. The Client acknowledges that the Agency shall have sole control over the manner and means of providing the services described in this Agreement.
Confidentiality
Both parties agree to maintain the confidentiality of all proprietary or confidential information disclosed during the course of this Agreement. This includes, but is not limited to, business operations, client data, scripts, workflows, technology, pricing, and processes used in the delivery of the AI Receptionist services. The Client agrees not to disclose, share, or replicate any part of the AI Receptionist logic, prompt design, or systems developed by the Agency without prior written consent. This clause shall survive the termination of this Agreement.
12. Limitation of Liability
The Agency is not liable for:
Misuse of the AI product by third parties
Service outages or disruptions from third-party platforms (e.g., GHL, Twilio)
Missed appointments, client errors, or performance variability outside the Agency’s control
To the fullest extent permitted by law, the Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or use, arising out of or in connection with the use of the Voice AI Receptionist or related services, even if the Agency has been advised of the possibility of such damages.
The Client acknowledges that the Voice AI Receptionist is a digital tool that automates communication workflows, and while it is designed for accuracy and helpfulness, the Agency does not guarantee specific outcomes or business results from its use.
Furthermore, any business, operational, or marketing advice provided by the Agency during onboarding, setup, or support is strictly for informational purposes only. The Agency makes no representations or warranties regarding the suitability, reliability, or impact of such advice, and the Client agrees to use such information at their own discretion and risk.
In no event shall the Agency’s total liability under this Agreement exceed the total amount of fees paid by the Client in the three (3) months preceding the event giving rise to the claim.
13. Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, the parties agree to attempt in good faith to resolve the matter through negotiation or mediation before pursuing any legal action.
14. Governing Law
This Agreement will be governed by, interpreted and enforced in accordance with the laws of state of Colorado and the federal laws of United States of America applicable therein.
Each Party irrevocably attorns and submits to the exclusive jurisdiction of the state of Colorado and Federal courts situated in the City of Denver and waives objection to the venue of any proceeding in such courts or that such courts provides an inconvenient forum.
15. No-Refunds Policy
All payments made under this Agreement, including but not limited to the setup fee, monthly licensing fees, optional hosting fees, and any additional usage charges for calls, SMS, or emails, shall be non-refundable and non-creditable, regardless of whether the Client chooses to continue using the Voice AI Receptionist or terminates the agreement early.
The Client understands and agrees that due to the digital nature of the services, the time invested in onboarding, configuration, development, testing, and deployment cannot be recovered. Therefore, no refunds will be issued under any circumstances, including but not limited to dissatisfaction with the product, early termination, failure to use the service, or perceived lack of results.
By entering into this Agreement and making payment, the Client confirms their understanding of this no-refund policy and waives any right to dispute or charge back payments made to the Agency.
16.Entire Agreement and Severability
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or understandings. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By signing below, the Client acknowledges that they have read, understood, and agreed to all terms outlined in this AI Receptionist Licensing and Services Agreement, including but not limited to service fees, the strict non-refundable payment policy, usage-based charges, ownership rights, and confidentiality obligations.